Checkout reservations
Checkout reservations are time-limited. If a payment session expires or is abandoned, the pending seat reservation can be released through the verified Stripe expiration/failure flow. A success redirect alone does not confirm payment.
Cancellation and refunds
Cancellation of a class, cancellation of a booking and a refund are separate operational actions. If a class is cancelled, affected paid bookings are reviewed through an explicit refund workflow; changing class status does not silently refund attendees.
Refund records
Where a refund is approved, the amount, currency, reason and Stripe refund state are recorded. Stripe may report a refund as pending, succeeded, failed, requires action or cancelled.
Before launch
The operating entity must add its legal name, jurisdiction, contact details, eligibility windows, fees and consumer-law language to this operational policy before launch.
Need clarification?
Contact our team about these policies or the academy’s complaints process.
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