Make a complaint.
Start by discussing the matter with the CPD provider or administrative staff. If it remains unresolved, you can make a formal complaint in writing.
What to include in your written complaint
These details help the academy understand and investigate your concern.
- 01
Use “Complaint” in the email subject line or written heading.
- 02
Give the main applicant’s name and date of birth.
- 03
Describe the specific issue and the full circumstances of concern.
- 04
Include or cite supporting documents where applicable.
Contact the academy
Compose a written complaint in your email application. No personal complaint information is collected on this website.
Email a formal complaintinfo@anzmigrationacademy.com
What comes next?
You may ask to meet in person to discuss the complaint or response. We will request confirmation of whether the issue has been resolved. For the full review, closure, mediation and escalation process, read our formal procedure.
Read the full complaints procedure